Refund policy

If you are unhappy with your purchase for any reason, we'll be happy to return or exchange the product within 60 days for a full refund for the product price, however, the original shipping costs will not be included in the refund amount. If your product suffers damage or breakage after 60 days from purchase, contact us directly at support@pennyshouseofcharms.com to qualify for store credit.

To initiate a return, you can start a return process online by logging into your account, navigating to order details, and selecting the "Request Return" option.